You can reach us at 01748 471 299 from Monday to Friday, 9 AM - 5 PM EST. We are closed on Saturdays, Sundays, and national holidays. If you prefer, you can email us at any time, day or night. We aim to respond to all emails within a few hours, but please be patient with us during weekends and national holidays.
At Simply Hammocks, we value your privacy and want you to feel comfortable using our website. Our policy is designed to make it easy for you to understand how we use the information you provide to us. We are Yolo Inc 1 Ltd (company number: 08790600) trading as Simply Hammocks, located at Upper Floors, 1 Chantry Wynd, Finkle Street, Richmond, DL10 4QE. My Glasses Club Ltd is the data controller of any personal data collected, processed, and held about you unless otherwise specified.
What information do we collect? We collect information from you when you register on our website, call us, engage with us on social media, or write to us. The information we collect may include your name, address, telephone number, email address, IP address, credit or debit card details, device type, social media handles, purchases made by you, preferences and survey responses, location, and any email correspondence.
This list is not exhaustive, and we may need to collect additional data in specific instances for the purposes outlined in this policy. Some personal data is collected directly, such as when you set up an online account on our website or email our customer support team. Other personal data is collected indirectly, such as when you browse our websites or shop online. We may also collect personal data from third parties who have your consent to pass your details to us or from publicly available sources. We may anonymize and aggregate personal data for research and insights, but this will not identify anyone.
Our website is not intended for children, and we do not knowingly collect data relating to children.
How do we use your data? We and trusted partners acting on our behalf use your personal data to provide goods and services to you, create a tailored website for you, manage your account and verify your identity, contact you about news and offers that may interest you, conduct analysis and research, identify competition winners, manage customer service interactions, and fulfill legal duties (such as an investigation by a public authority).
Marketing, Promotions, and Personalization To keep you informed about Simply Hammocks, we use personal data for marketing purposes and may send you postal mail, texts, and/or emails to update you on the latest offers and events. We will do this if you sign up for our newsletter on our website. Additionally, if you purchase a product or service from us, we may also send you information about our similar products and services (known as “soft opt-in” messages, which do not require your consent, but you can unsubscribe at any time).
We may also show you online media communications through external social media platforms such as Facebook and Instagram and external digital advertisers such as Google.
For the US market, you have the right to opt out of receiving promotional communications at any time. Here's how:
Let us know by contacting our customer support team at email@example.com if you want to change your marketing preferences.
Use the "unsubscribe" link in emails or the "STOP" number for texts.
Contact our Data Protection Officer by post to the Data Protection Officer, Simply Hammocks, YOLO INC, Upper Floors, 1 Chantry Wynd, Finkle Street, Richmond, DL10 4QE, UK.
Please note that opting out may not stop service messages such as order updates.
We have partnered with trusted third parties including logistics and marketing service providers to offer you certain services and better understand your preferences. We may share your personal information with some of our service partners to provide our goods and services. We only allow our service providers to handle your personal information when they have confirmed that they apply appropriate data protection and security controls.
Your data is not shared with companies who intend to send you promotional communications. We only share your data with our partners and service providers to provide our goods and services. For example, we may communicate your data with our logistics partner and couriers to fulfill your order and offer tracking information. Our website also uses third-party applications, and in these instances, we share data with them to enable that service or for fraud screening protection.
Other third parties may include other companies within our group, investors, auditors, advisors, credit reference agencies, government bodies, and regulators.
We collect and use your data as necessary to perform our contract with you or as necessary for the pursuit of our legitimate interests, including promoting, marketing, and advertising our products and services; understanding our customers' behavior, activities, preferences, and needs; improving existing products and services and developing new products and services; and fulfilling our duties to our customers, colleagues, shareholders, and other stakeholders.
We also collect and use your data as necessary for complying with our legal obligations, including compliance with legal and regulatory requirements and establishing or defending legal rights. If consent is the only legal basis for processing, you have the right to withdraw consent at any time. We have security measures in place to protect your information, which will depend on the type of information collected.
Tips to Keep Your Personal Data Safe
Protecting your personal data is important. At Simply Hammocks, we take your privacy seriously. We will never ask you to confirm your bank account or credit card details via email. If you receive an email claiming to be from us asking for this information, please disregard it and do not respond.
If you use a computing device in a public place, we recommend logging out and closing the website browser when you finish an online session.
Here are some additional security measures you can take to enhance your online safety:
- Keep your account passwords private.
- When creating a password, use a combination of at least 8 characters, including letters and numbers.
- Avoid using the same password for multiple online accounts.
How Long Do We Keep Your Data?
We will not keep your data for longer than necessary. We are required by law to retain certain records for specific periods. In relation to your personal data, we will only keep it for as long as we need it for legal or regulatory reasons or legitimate organizational purposes.
Transferring Your Data Internationally
To provide our products and services to you, we may need to share your personal information outside of the European Economic Area (EEA). These transfers are subject to special rules under data protection laws, and we will ensure they are compliant.
You have certain rights related to your personal data, including the right to:
- Be informed about how we process your data.
- Request access to your data.
- Ask us to correct any out-of-date or incorrect data.
- Object to the processing of your data, including automated decision-making.
- Withdraw any consent you have given us.
- Prevent processing that may cause harm or distress.
- Request that we erase your data in certain circumstances.
- Receive your data in a structured, commonly used, and machine-readable format and transmit it to another controller.
If you want to exercise any of these rights, you can contact us by email or post.
To order from Simply Hammocks, select a hammock from our collection and click "Buy." At checkout, enter your details and confirm your payment card. We will deliver your hammock to your doorstep as soon as possible.
Terms & Conditions
Our full terms and conditions can be found by clicking the link provided.